New Clients

Hours of Operation

Office hours are Tuesday-Thursday from 11 a.m. to 4 p.m. EST, and Fridays from 11 a.m. to 3 p.m. EST. Hours are subject to change, as life has needs. Appointment only.

We aim to respond to email inquiries within three (3) business days. We address inquiries received after hours on Friday the following work week.

If we seem to be taking extra long to get back to you, please check your spam folders (especially if you reached out on Psychology Today).

Location

Our office is located at 645 Westmount Rd. E, Kitchener, ON. We have easy access parking in front of the building at no charge.

When you arrive at the retail plaza, there are doors in the centre labelled “Ottawa Westmount Office Centre”. From the lobby, take the stairs or the elevator down, turn left at the bottom. We are the second door on the left (Past Camino).

There is no admin person; when you arrive, simply take a seat, and your therapist will be with you as soon as they can!

The office is fully accessible for those who have accessibility needs. Unfortunately, the doors are not automated throughout the building.

Virtual Options

Our practice is fully hybrid! Which means you always have the choice to meet virtually through your JaneApp account.

Therapy Process

Consultation

The therapy process begins with a free 15-minute consultation. This is provided online or by phone.

The purpose of the consult is for us to meet and for you to interview your therapist. We want to make sure we are the right fit for your therapy needs, and there’s only one way to find out - you asking questions! The therapist will also go over general information about their practice and housekeeping details (like payment, cancellation, and the booking process).

Intake

This is our first scheduled appointment and will take about 90 minutes. We will go over your therapeutic needs (what is it you even want to do), get to know your history and any other important information so that we can create a plan - known as the Treatment Plan. In this session, we will aim to set some early goals or targets for us to refer back to. This ensures you and your therapist are on the same working page from the beginning!

Work

Usually, the beginning phase of therapy (or the rapport phase) takes between 4-6 sessions. This is where we get to know one another, your strengths, your resources, and how to do the work. From there, we can really dive into the gritty bits.

The therapy process depends on you; it takes as long as you take. So, depending on your goals and what you want to do, this could take 6 sessions or longer. The goal is not to keep you in therapy forever, but rather to get you to a comfortable enough place where you can be free in the world and maybe check in from time to time.

Fees

Sessions

For a 50-minute session:

  • $190 with an RP

  • $145 with an RP (qualifying)

  • $90 with Student therapists

Sessions or check-in meetings of any length are prorated based on the corresponding 50-minute session fee.

We will send invoices at the time of your appointment, and payment is due at the end of each session. Speak to your therapist about their sliding scale options.

Payments can be made by e-transfer, cheque, cash, credit card or debit card. JaneApp has the option to collect a credit card for easy payments.

Insurance

Most extended health insurance plans will cover Psychotherapy services. We do not bill insurance directly.

Please contact your provider to confirm whether your plan covers Psychotherapy and Registered Psychotherapists, as each plan is different.

Unfortunately, OHIP and other provincial health plans do not cover private psychotherapy services. Some therapists are approved providers for the following insurance companies:

  • NIHB approved provider for Mental Health Services for Indigenous peoples

  • Green Shield Approved Provider - Psychotherapy

  • Blue Cross Approved Provider - Psychotherapy